Delivery methods and charges
At NeoGoddess, we ship worldwide with speed, care, and sustainability in mind.
Your orders are fulfilled by our trusted global production partners located closest to your region.
This ensures faster delivery times, lower shipping costs, and reduced carbon emissions.
Order Processing
Processing Time: Most orders are processed within 2–4 business days.
Production: Items are made-to-order to ensure quality and minimize waste.
Tracking: Once your order ships, you’ll receive an email with a tracking link.
Estimated Delivery Times
| Region | Standard Shipping | Express Shipping |
|---|---|---|
| Canada & USA | 5–9 business days | 3–5 business days |
| Europe | 5–10 business days | 3–6 business days |
| Asia-Pacific | 7–12 business days | 5–8 business days |
| Latin America | 8–15 business days | 6–10 business days |
| Africa (South Africa, Kenya, Rwanda) | 8–15 business days | 6–10 business days |
Delivery times are estimates and may vary depending on customs, local postal services, and seasonal demand.
Shipping Fees
Free Shipping: Selected items and collections qualify for complimentary shipping (displayed on product pages).
Standard Rate: For all other products, shipping is calculated at checkout based on destination and product type.
Multiple Items: Orders containing products from different collections may ship separately.
Customs & Duties
International shipments may be subject to customs fees or import taxes determined by your local authorities.
These fees are the responsibility of the customer and are not included in the product or shipping cost.
Lost or Delayed Orders
If your order has not arrived within 30 days from dispatch, please contact support@neogoddess.ca with your order number.
We’ll assist with tracking and provide a replacement if necessary.
Eco-Friendly Fulfillment
We partner only with environmentally conscious production facilities that prioritize sustainable materials, minimal packaging, and local manufacturing to reduce shipping distances.